EXCHANGES

Need to exchange something you received? No problem! Please read through our policies below, and of course contact us if you have any questions. While we do everything in our power to make sure you are completely satisfied with your purchase, please keep in mind that PMC Outdoors is a growing company and may not have the same return and exchanges policies that you’ll find at big box stores.

Timeline for exchanges:

• You have 30 days from the date your order is delivered to return the item to our warehouse in Texas (the item must arrive back here within 30 days to qualify). If the return arrives more than 30 days from its original delivery date, it will be refused.

• All items returned for exchange must be in their original packaging with tags attached.

• If an item arrives damaged, please contact our Customer Service team within 5 days of receiving the delivery.

What can be exchanged:

• Exchanges are available exclusively for orders that ship to the contiguous USA.

• Exchanges are allowed for size, color, or for damaged deliveries only. Simply include the size and/or color you require when you contact customer service asking to authorize an exchange.

• If your requested size and/or color is out of stock when we receive your package you will be issued a refund or store credit based on our posted return policy.

What can't be exchanged:

• Items described as “Final Sale” cannot be returned or exchanged.

• Merchandise must have all tags attached.

• Any worn, soiled, altered, washed, or customer-damaged items cannot be returned and will be shipped back to you at your cost and no refund issued.

Return shipping charges:

• Shipping cost is non-refundable, unless we ship an item in error.

• Returns will require the customer to pay for return shipping.

• Returns on orders that utilize free shipping will be subject to a reduction in refund or store credit in the amount of $8.25 ground (within the United States).

Exchange Process:

Follow the steps below for an easy exchange!

1. Contact our Customer Service via phone at 936-526-6866, or by emailing laura@pmcoutdoors.com, or by using the contact form on the Contact Us page of this website.

2. Customer Service will issue you an RA# (Return Authorization) after you contact us.

3. Write your RA# on the outside of the package you are returning (your package will be returned back to you if this is not done) and include a copy of your receipt inside.

4. Ship your package back to:

PMC Outdoors
1357 CR 2734
Alto, Texas 75925

*Please ship with tracking; we are not responsible for packages lost by shipping carriers.

5. Your exchanged item will be shipped out to you within 7-10 business days of us receiving your returned item.